Frequently Asked Questions
Where are your products made? Who makes them?
All of the products on this website come out of a small Boston, MA workshop. This is still a one man operation, from the sourcing, designing, crafting and website maintenance. Everything in the store is made by Glenn, a skilled leathercrafter with more than 10 years of experience creating beautiful and durable pieces.
Each piece is fully handsewn and cut from patterns made in house. Handsewing is a labor of love, but the quality of a handsewn piece of leather is unbeatable. Check the Brand page for more info about the crafting process and where Greylock comes from.
What do shipping times look like?
For currently in stock items, allow 1-3 business days for order processing. Made to order items will ship in 3-10 business days, depending on style and material needs.
Small items will ship free via USPS. All large items or multi-piece orders will be shipped through UPS and will come with a tracking number. UPS is available as an upgrade on all orders.
Order status will be communicated through email if any delays are expected.
What's your return policy?
Returns are accepted on unused pieces. Returns must be mailed with proof of shipment within 14 days of receipt. Refunds will be processed once the items are received. Customer pays return shipping.
Custom made pieces may not be exchanged or returned.
What if there's a problem with my piece?
Feel free to contact me directly with any issues. In the rare case that your piece fails, I'll be sure to repair or replace it to allow you to enjoy your purchase for years to come. That said, problems are rare. Customers of mine are still using pieces that have been in continuous service for over 10 years without fail.
Will you sell wholesale?
Feel free to contact me directly for wholesale ordering info.
How about large order discounts?
If you're having a wedding, company party, or any other sort of event and you would like to give a gift that will last a lifetime, feel free to reach out to me for information about a custom order. Quantity discounts are offered and initial stamping/monogramming is offered at no additional fee. Company logos can be added for a fee.
Anything else? Feel free to use this contact form to reach out directly. I'll be sure to respond as soon as possible.